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Is
additional storage space and bandwidth available ?
Certainly, as your web site's requirements grow you can always order
additional storage space and bandwidth. Currently storage and
bandwidth is sold in seperate ' blocks '. Options and pricing on
each is available in the Services section of our site.
All current hosting and option prices are subject to change.
It is very important to note that over 90% of all web sites
actually utilize less than 100mb of storage space, therfore,
you may find you will not need extra space, depending on what
you have in mind for your web site, but it is available if required.
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Does i8k.com
offer web site design and/or management services ?
Yes, we offer both professional web site development and web site
management services. Consulting for these services is free. You
can contact support for detailed information and pricing regarding
the type of development and/or managment your site requires.
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Where can I
search for available domain names ?
You can search for available domain names using our domain search engine,
or from any registrar
directly using the InterNIC web site.
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What happens if I exceed my bandwidth quota for the month ?
Considering we offer very substantial bandwidth useage per month,
it is safe to say, you may never exceed your quota, but in the unlikely
event that you do exceed your bandwidth quota for any given month,
we currently charge $1.50 per gigabyte for bandwidth useage over
your designated monthly quota.
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How does registering and running a web site work ?
When you place a web hosting order with i8k.com, you
will be asked to provide the domain name of your web site.
If you do not have a domain name, you can search for one
using our domain search engine, and then submit the domain
with your order. If the domain you submit is not registered, we submit a
payment request to you for $10.50 which pays one year of registration,
and we also configure your domain for useage with your account.
(our registration fee is much cheaper than many registrar services)
Once you receive your account notification email, you simply
enter the name servers we provide you with into the name server
section of your domain name at your domains registrar.
(we do this for you if you purchase the domain through us.)
This process generally takes 24-48 hours to propogate,
which is the time it takes before you can actually access http://yourdomain.com
The order process takes much less than that, generally 2-4 hours. You can
access your hosting account as soon as you receive the
account notification email containing your login and password.
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After ordering, when will my web site be available on the internet ?
If you already have a domain name, simply include it with your order.
If you have not registered a domain name, it is best to purchase one
before ordering, and submit it with your order. Your order is processed
within 24 hours and you will receive an email notice which includes your
account information. You can then immediately access your hosting
account and begin creating your web site. Generally, your web site
will be accessible by using your domain name within 24-48 hours.
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Can i8k.com
also register my domain name for me ?
Yes, we do offer registration services, however there is
a one time $10.00 fee per domain name for doing so,
and of course the $15.00 per year domain registration
fee for ownership of your domain name. The $10.00 fee
is non refundable, you must make sure that the domain
you wish to have registered is not already taken.
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How
do I manage the critical points of running my web site ?
All of our hosting accounts are licensed are equipped with
the latest and most user friendly web site control panel,
the highly acclaimed, Ensim webppliance version 3.0.
Ensim allows you to easily manage all aspects of your web site
from a simple and secure web browser based control panel.
Click on the link above to learn more about all the great
features provided with the use of Ensim.
Our hosting accounts feature direct access to Ensim site admin
and user manuals for quick and easy support references.
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Can I add users to my web site, and what features can I offer them ?
Yes, you can add additional Site Admins to help you manage
your web site, and you can add Users to your site as well.
You can offer users web based email, similar to mail.com, or hotmail.com,
POP3 email accounts, SMTP email accounts, autoresponders, mailing lists,
telnet, ssh, and ftp access, you can even offer them their own web space
under your domain. A users web site under your domain would be
accessed like: http://yourdomain.com/~username
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How do I transfer files to my
web site ?
Files can be transferred to the web server via File Transport Protocol (FTP).
CuteFTP is VERY easy to use, if you prefer to use an FTP client.
You also have a built in File Manager in your Control Panel that allows
you to manage every aspect of uploading, updating, and removing files
and folders to and from your web site, directly from your web browser.
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Do I have unlimited access
to update my web site ?
Yes, you have unlimited access to your site
24 hours a day, 7 days a week, 365 days a year.
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How many users
can my web site support, if desired ?
We setup each hosting account with the ability to add 100 users.
If you need to add more than 100 users, you can simply request for this
number to be increased. There is no limit to the amount of users your
site can support via email, ftp, telnet, ssh, or web.
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Can I use my account for
commercial purposes ?
Yes, of course, you can use your account for commercial
purposes.
Under our Terms of service agreement, you cannot however
(A) Utilize your account for any type of illegal activity
(B) Utilize your account for any type of adult material
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Can I resell space within my
own account ?
Yes. You certainly can resell space within your account.
You will of course be responsible for ensuring any and all content
is allowable under our terms of service agreement, and any
data transfers accumulated over your designated bandwidth
quota are your responsibility.
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Do you host other domain
extensions besides .Com .Net or .Org?
Yes, we host any and all domain name extensions.
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Do you accept international
orders ?
Yes. We welcome customers from around the world.
If you live outside of the U.S and require reliable hosting
based in the U.S., you have come to the right place!
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What
payment options does i8k.com offer ?
All of our web hosting accounts are billed annually.
Additional options, if required, or accumulated are billed monthly.
We accept Visa, Master Card, Discover, and American Express,
as well as personal and business checks via PayPal.com
We also accept Money Orders, Cashiers Checks, and
International Money Orders in Certified U.S. funds.
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Does i8k.com
offer 24 hour customer support ?
Yes. We utilize a support request ticket database to quickly
receive and resolve any and all customer support issues.
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